Dental comparison
Open Dental is powerful software. Relay is the AI layer your front desk needs.
See how Relay compares to Open Dental feature by feature.
Feature
Relay
Open Dental
AI layer
✓AI handles inbound calls, texts, and booking on top of your existing practice workflow
Powerful practice management but no AI capabilities for patient communication
Call handling
✓AI receptionist answers patient calls 24/7, captures intent, and schedules appointments
No call handling — all patient phone interactions require staff
Auto-replies
✓AI responds to patient texts with confirmations, answers, and scheduling options instantly
eServices module for reminders but no intelligent auto-reply
Mobile access
✓Full-featured mobile app for practice communication and schedule management
Desktop-only application, requires Remote Desktop or VPN for off-site access
Setup and maintenance
✓Cloud-based, no IT infrastructure needed, live in days
Requires server hardware, IT setup, database management, and ongoing maintenance
Patient engagement
✓Smart inbox with conversation threads, patient context cards, and AI follow-ups
Basic patient portal, limited two-way communication without third-party add-ons
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