HVAC comparison
ServiceTitan costs a fortune and takes months to set up. Relay works on day one.
See how Relay compares to ServiceTitan feature by feature.
Feature
Relay
ServiceTitan
AI dispatch
✓AI auto-assigns incoming jobs based on tech availability, location, and skill match
Manual dispatch board — dispatchers assign every call by hand
Pricing
✓Affordable monthly pricing accessible to small and mid-size HVAC shops
Starts at $300+/mo with long-term contracts and per-tech fees
Mobile-first
✓Built for techs and owners on the go — full functionality from your phone
Desktop-first platform, mobile app is limited compared to web interface
AI call handling
✓AI receptionist answers after-hours calls, captures job details, and schedules
No AI — missed calls require callbacks or third-party answering services
Setup speed
✓Go live in days with simple onboarding and guided import
Multi-month implementation with dedicated project managers and training
Auto-replies
✓AI texts customers with confirmations, ETAs, and follow-ups automatically
Basic automated reminders, no intelligent auto-reply capability
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