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Frequently Asked Questions
Everything you need to know about Relay.
Setup & Switching
Can I keep my phone number?
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How long does setup take?
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How do I move my clients from my current system?
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Can I run Relay alongside my existing tools during transition?
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Do I need any special hardware?
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AI & Automation
How does the AI work?
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Can I customize what the AI says to my clients?
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Does the AI book appointments or just suggest them?
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Can the AI handle Spanish-speaking clients?
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What happens when I'm closed or on vacation?
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Billing & Plans
Is there a contract?
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Can I upgrade or downgrade anytime?
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Do unused SMS credits roll over?
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Is there a discount for annual billing?
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What happens if I go over my SMS limit?
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Daily Use
Does Relay replace my phone system?
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Can clients still text and call normally?
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Can my staff use Relay on their personal phones?
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Can I block specific numbers from AI handling?
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Does Relay work with walk-ins or only scheduled appointments?
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Do you support multiple locations?
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Privacy & Security
Who owns my client data?
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Is client communication encrypted?
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Are call recordings stored and for how long?
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Integrations
Does Relay sync with Google Calendar?
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Can I process payments through Relay?
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Does Relay integrate with my POS system?
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Still have questions?
Our team is happy to help. Reach out anytime.
Contact support