Terms of Service

Effective date: March 30, 2026

1. Acceptance of Terms

By accessing or using Relay (the “Service”), provided by Kind Farm Inc. (“Company,” “we,” “us”), you (“User,” “you,” “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Relay is an AI-powered business phone and client relationship management (CRM) platform designed for service businesses. The Service includes AI call handling, text messaging, appointment booking, client management, team communication, and related features delivered through web and mobile applications.

3. User Accounts and Responsibilities

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You are responsible for all content, data, and communications transmitted through your account. You represent that you have all necessary rights and permissions to use the Service in connection with your business operations.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Transmit spam, unsolicited messages, or bulk communications through the Service.
  • Attempt to interfere with, compromise, or disrupt the Service or its infrastructure.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the Service to harass, abuse, or harm others.
  • Resell or redistribute the Service without our written consent.
  • Use the Service in any manner that violates the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable telecommunications or marketing law.
  • Transmit any content that is unlawful, defamatory, obscene, or otherwise objectionable.

5. Telecommunications Compliance (TCPA)

The Service enables you to make and receive phone calls and send text messages (SMS/MMS) through third-party telecommunications providers. By using these features, you represent and warrant that:

  • You have obtained all necessary consents from recipients before initiating calls or sending messages, including express written consent where required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations.
  • You comply with all applicable federal, state, and local laws governing telephone calls, text messages, and electronic communications, including the TCPA, the Telemarketing Sales Rule (TSR), and the CAN-SPAM Act.
  • You maintain records of all consents obtained and will make them available upon request.
  • You honor all opt-out and do-not-call requests promptly and maintain an internal do-not-call list.
  • You will not use the Service to send unsolicited commercial messages, robocalls, or autodialed calls to any person who has not provided prior express consent.
  • You will not use the Service to contact numbers on the National Do Not Call Registry without an applicable exemption.

Violation of telecommunications laws through the Service may result in immediate suspension or termination of your account. You acknowledge that you, not Kind Farm Inc., are solely responsible for compliance with all telecommunications laws in connection with your use of the Service.

6. AI-Powered Features

The Service uses artificial intelligence to handle phone calls, generate responses, transcribe conversations, summarize interactions, and perform other automated tasks on your behalf. You acknowledge and agree that:

  • AI-generated content, including call responses, transcriptions, summaries, and recommendations, may contain errors, inaccuracies, or omissions. The AI is not a substitute for human judgment.
  • You are solely responsible for reviewing, verifying, and approving any actions taken or content generated by the AI on your behalf before relying on it for business decisions.
  • Kind Farm Inc. does not guarantee the accuracy, completeness, or fitness for any particular purpose of any AI-generated output.
  • You are responsible for informing your clients and contacts that they may be interacting with an AI system where required by applicable law.
  • We may update, modify, or improve AI models and behavior at any time without prior notice. Such changes may alter the quality, style, or content of AI-generated outputs.

7. Payment Terms

Paid plans are billed monthly in advance. Your subscription automatically renews each billing cycle unless canceled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

Usage-based charges, including SMS overages, additional phone numbers, and call minutes beyond your plan allocation, are billed in arrears and added to your next invoice. All fees are non-refundable except as required by law.

We reserve the right to change pricing with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.

If payment fails, we may suspend your access to the Service after providing reasonable notice. You remain responsible for all charges incurred during the billing period.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and other content provided by us, is owned by Kind Farm Inc. and protected by intellectual property laws. Your use of the Service does not grant you any ownership rights in the Service or its content.

You retain all rights to the data and content you upload or transmit through the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free license to process your data solely to provide and improve the Service as described in our Privacy Policy.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, KIND FARM INC. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED CONTENT, TRANSCRIPTIONS, OR SUMMARIES PROVIDED THROUGH THE SERVICE.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY CALLS, MESSAGES, OR COMMUNICATIONS PROCESSED THROUGH THE SERVICE WILL BE DELIVERED SUCCESSFULLY. TELECOMMUNICATIONS SERVICES ARE SUBJECT TO THIRD-PARTY INFRASTRUCTURE AND ARE BEYOND OUR CONTROL.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KIND FARM INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

WITHOUT LIMITING THE FOREGOING, KIND FARM INC. SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM: (A) AI-GENERATED CONTENT, RESPONSES, OR ACTIONS; (B) FAILED OR MISDIRECTED CALLS, MESSAGES, OR COMMUNICATIONS; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (D) THIRD-PARTY CONDUCT OR SERVICES; OR (E) ANY OTHER MATTER RELATING TO THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Kind Farm Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service or any activity under your account.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of the TCPA or any other telecommunications, marketing, or consumer protection law.
  • Any content, data, or communications you transmit through the Service.
  • Your failure to obtain required consents from your clients, contacts, or end users.
  • Any claim by a third party arising from calls, messages, or communications you initiated or facilitated through the Service.

12. Termination

We may suspend or terminate your access to the Service immediately and without prior notice for violation of these Terms, violation of applicable law, or conduct that we reasonably believe is harmful to other users, third parties, or the Service. For all other terminations, we will provide reasonable notice.

Upon termination, your right to use the Service ceases immediately. You may export your data for up to 30 days following termination, after which your data will be permanently deleted in accordance with our Privacy Policy.

Sections 9, 10, 11, 14, 15, and 17 survive termination of these Terms.

13. Force Majeure

Kind Farm Inc. shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, labor disputes, power outages, internet or telecommunications failures, third-party service provider outages (including Twilio, Cloudflare, Stripe, or other infrastructure providers), government actions, or any other event beyond our reasonable control.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration provisions below, any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution and Arbitration

Informal Resolution. Before filing any formal dispute, you agree to contact us at support@kindfarm.online and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration.If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the State of Delaware. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST KIND FARM INC.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the changes take effect.

17. General Provisions

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kind Farm Inc. regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

Waiver. The failure of Kind Farm Inc. to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Notices. All notices under these Terms shall be in writing and shall be deemed given when sent to the email address associated with your account or to support@kindfarm.online.

18. Contact

If you have questions about these Terms, please contact us at:

Kind Farm Inc.
Email: support@kindfarm.online