Terms of Service

1. Acceptance of Terms

By accessing or using Relay (the “Service”), provided by Kind Farm Inc. (“Company,” “we,” “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Relay is an AI-powered business phone and client relationship management (CRM) platform designed for service businesses. The Service includes AI call handling, text messaging, appointment booking, client management, team communication, and related features delivered through web and mobile applications.

3. User Accounts and Responsibilities

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

You are responsible for all content, data, and communications transmitted through your account. You represent that you have all necessary rights and permissions to use the Service in connection with your business operations.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Transmit spam, unsolicited messages, or bulk communications through the Service.
• Attempt to interfere with, compromise, or disrupt the Service or its infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to harass, abuse, or harm others.
• Resell or redistribute the Service without our written consent.

5. Payment Terms

Paid plans are billed monthly in advance. Your subscription automatically renews each billing cycle unless canceled. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

Usage-based charges, including SMS overages, additional phone numbers, and call minutes beyond your plan allocation, are billed in arrears and added to your next invoice. All fees are non-refundable except as required by law.

We reserve the right to change pricing with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.

6. Intellectual Property

The Service, including all software, designs, text, graphics, and other content provided by us, is owned by Kind Farm Inc. and protected by intellectual property laws. Your use of the Service does not grant you any ownership rights in the Service or its content.

You retain all rights to the data and content you upload or transmit through the Service. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KIND FARM INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may export your data for up to 30 days following termination.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Contact

If you have questions about these Terms, please contact us at support@kindfarm.online.