Why HVAC Companies Are Ditching ServiceTitan

ServiceTitan is the 800-pound gorilla of HVAC software. And for good reason — it's powerful, comprehensive, and built for trades. But there's a growing number of HVAC company owners asking: "Do I really need all this?"

The ServiceTitan Problem

Let's be honest about what ServiceTitan costs:

• $300-500/month minimum (enterprise pricing, per technician fees)
• 6-8 weeks to set up and train your team
• Annual contracts with early termination fees
• A feature set built for 100+ truck operations that a 5-truck company doesn't need

If you're running 3-15 techs, you're paying for enterprise complexity you'll never use. The dispatching, the CRM, the invoicing — it's all there. But so is the learning curve, the monthly bill, and the feeling that you're using 20% of what you're paying for.

What You Actually Need

Strip it down. What does a 5-15 tech HVAC company actually need every day?

1. See who's going where — a dispatch view of all your techs and their jobs
2. Answer the phone intelligently — know who's calling and their equipment history before you pick up
3. Schedule jobs — book new work without double-booking or forgetting
4. Communicate with customers — confirm appointments, send ETAs, follow up after service
5. Coordinate your crew — team chat, schedule changes, parts requests

That's it. You don't need a 200-feature platform. You need a smart phone system that dispatches.

AI Changes the Equation

Here's what ServiceTitan can't do: answer your phone at 10pm when a furnace dies.

Relay's AI picks up customer calls, pulls up their equipment history, and books an emergency appointment — or schedules it for the next morning if it's not urgent. No answering service. No missed revenue.

"My techs know where to go, my customers get updates, and I stopped answering the phone at dinner." — Rick P., HVAC company owner

The Switch Takes an Hour

1. Add your techs (names, skills, schedules) — 10 minutes
2. Import your customer list — 15 minutes
3. Set up your services and pricing — 10 minutes
4. Connect your phone number — 5 minutes

You're dispatching the next morning. No 6-week implementation. No training sessions. Your techs open the app and see their jobs.

Try Relay free for your crew →